Excellence Is Our Motivation
Distinguished global reputation: Since the company’s humble beginnings in 1998, Dock&Discover di Cemar Bc Srl, has grown to become a renowned and trusted name in the cruise industry. From first working as a small team out of a rented office in the maritime hub of Civitavecchia, to firmly emerging as a Port Agent, Logistic & Customs Broker, a Tour & Ground Operator and DMC company.
We are based inside the port of Civitavecchia, walking distance from the port services, Authorities, Terminals and Quays. Our Port Operations department operates a diverse fleet ranging from our core business of cruise vessels to container ships, bulk carriers, multipurpose vessels, tankers, and other vessels.
Today, within CEMAR AGENCY GROUP, a network spanning more than 72 ports in Italy, underpins the company’s success story, business sustainability, and client-focused ethos. This steadfast progress, especially amid fast-changing and challenging market conditions is surely testament to company service values, industry maturity, and adaptability.
Client-focused ship services
Understanding shipowner requirements and expectations then making them our core responsibility is what truly allows us to provide tailor-made, effective solutions.
Focus is always on striking a balance between cost-efficiency and quality, achieved by implementing established procedures and new port procedures, as well as embracing operating flexibility. Indeed, extensive experience is what puts us in good stead to better plan, integrate and deliver optimal results for clients. Our scope of services has over the past two decades broadened to incorporate a wide range of ship activities .
WHAT WE DO
As Port Agents, we manage all aspects of a shipping agency, representing our client’s interests from before the ship’s arrival until beyond its departure, delivering a wealth of experience in cruise business and well developed local relationships.
Our team has a long term experience in the marine operations and has learnt to solve any unexpected issues quickly and efficiently.
- Legal representation
- Berth Reservation
- Formalities – Immigration, Harbor Master, Port Authority & Customs
- Stevedores and Terminal operator
- Crew Change & related Services (Guarantee letters & Visas)
- Luggage handling
- Waste disposal
Logistics – Customs Brokerage
- Provision loadings
- Storage/ Warehousing
- Transportations of containers/goods
We provide full assistance to signing-on and signing-off crew and staff, wherever they come from, as we are in touch with foreign Embassies and Consulates all around Italy and with Italian Consulates abroad. Whatever a cruising vessel may need, we satisfy the requests. Thanks to our long-standing friendly relationship with Harbour and Airport Authorities, Police and Customs Officers, we supply smooth operations and prompt customs clearance. The most reliable suppliers and ship chandlers are at our clients’ disposal to supply all kinds of goods, from the smallest screw to high-tech spare parts, from paper tissues to champagne.
We co-ordinate ship building, conversions, refits and repairs with Italian shipyards. Our staff are of valuable assistance to the Shipowners on all of these occasions.
We make all the necessary arrangements for ships lay-up. Our company reserves the most suitable wet and dry-docks for any size and type of cruising vessels.
We serve any client need during the ship call, from a simple cherry picker to a 500 tons crane handling ship services including repairs, maintenance and requirements during dry-docks. We also handle and supervise provision loadings in all Italian ports through our Customs & Logistic departments following the entire process from clearing all Ocean Containers at port of discharge to delivering them at ports of call, including all necessary documents release, authorizations etc. We custom clear and supervise Ocean, air and land freights, coordinating all ships provision loadings and technical shipments & deliveries all over Italy.
Our customs & forwarding department can deliver parcels all over the world, with the utmost urgency and care. Inside the port of Civitavecchia and in most Italian ports, we have bonded warehouses where to store any kind of goods (dry, chilled and frozen) before we deliver them to the ships.
Some of our customers in the Cruise industry:
- Carnival Cruise Line
- Club Med Croisières
- Cunard Line
- Holland America Line
- Mano Maritime
- P&O Cruises
- Phoenix Reisen
- Ponant Cruises
- Princess Cruises
- Scenic Cruises
- Seabourn Cruise Line
- Sea Cloud Cruises
- Silversea Luxury Cruises
- Windstar Cruises
Some of our clients of the Cargo Industry:
- Baltic Shipping
- Beluga Shipping
- Maestro Reefers
- Neptune Ship Owning Inc
- Sc Shipmanagement Ltd
- Songa Shipmanagement Ltd
- Yasa Ship Management